Frequently Asked Questions
1. Where do Key Sleeps have properties?
Key Sleeps have a selection of serviced accommodation options available across the UK.
Our goal is to have all areas covered so that no booking request is outside our means.
We also offer a plethora of stays in both central and remote locations for each of our towns and cities, giving clients the option to stay wherever this way.
2. What are the benefits of booking with Key Sleeps?
Every aspect is managed When you book your stay with us. The usual stresses associated with planning trips will fast become a thing of the past, with professional service ensuring your stay runs without a hitch.
As well as having access to a wide range of stays for affordable prices, you will also benefit from having a fully managed process which means all you need to do is turn up and enjoy your trip.
3. Do I talk to property owners?
You will only have one number to remember, and that is your designated Key Sleeps customer service representative. They act as the manager for all parties which ensures that things run smoothly.
4. What length of stay do you offer?
No option is off of the table when you book via Key Sleeps. With a wide selection of properties on our bookings, we can offer everything from a single night to a year-long contract.
Whether you are heading on a mini-break or moving to a new place and want to try out temporary housing, we offer something for everybody.
5. How does the booking process work?
Our process is simple, offering booking without the normal stress that follows!
1. Book your chosen stay online using our simple checkout process. You also then make payment to ensure everything can be confirmed as soon as possible.
2. You will then receive a booking confirmation email and another email from our third-party vetting agency, SuperHog. They will ask you to read and approve the booking T&Cs and provide a form of ID. This is to ensure that all parties (both guests and property owners) are on the same page with the terms of the booking).
3. Once the day of arrival comes about, you will receive an email with all self-check-in information for an easy entrance to your property.
6. How does the billing process work?
All payments are made via our security-encrypted website which is cyber-safe. We accept all major debit and credit cards to ensure your preferred payment method is available.
7. How does the check-in process work?
On the day of your arrival, an email will be sent to outline your process.
All of our stays are self check-in, so you will often receive details of the key location and secure box number. You will always have access to our customer service team should an issue arise.
8. What do I do if i have a problem?
Phone us on 01234 924429. Our bookings team is available at all times to ensure any issues are quickly sorted.
9. Can I cancel my booking?
Should you have a change of plans, we offer a 14-day cancellation policy. Guests have the right to cancel their booking up to 14 days before the reservation starts, but for anything after this, the booking will be charged in full. This way, we can offer full and fair protection to both our guests and property managers.
10. What are check-in and check-out times?
Check-in is from 5:00 – 8:00 PM, and check-out is before 10:00 AM.
We kindly ask that you adhere to these times to ensure a smooth and efficient turnover for our cleaning and maintenance team. However, if you require an early check-in or late check-out, please let us know, and we will do our best to accommodate your request.
