These Guest Rental Terms form part of the Agreement between The Right Property Accommodation Limited, Company Number: 12365733; registered office: Bedford Heights, Brickhill Drive, Bedford, MK41 7PH trading under the brands The Right Property Group and Key Sleeps; (“Us”, “We”, “Our”), and you the person making the booking and all adult members of your party who will be staying in any of our apartments (“You”, “Your”, or “Guest”). By making a Booking or staying in Our Accommodation You agree to abide by the Agreement including these Guest Rental Terms.
You can find everything you need to know about Us, Our Accommodation and Our services on our website keysleeps.com before you make a Booking. We will also confirm the key information to You in writing in Confirmation of Booking by email.
Please note that these Terms may have changed since You last reviewed them.
1.1 Your stay with Us is not intended to confer exclusive possession on either You or Your Guests nor to create the relationship of landlord and tenant between Us and either You or any of Your Guests.
1.2 This is a short term letting and You will not be entitled to any rights under any statutory provision including but not limited to the Rent Act 1977, any assured tenancy or assured shorthold tenancy under the Housing Act 1988, or any tenancy arising under or in terms of, or regulated by, the Housing (England) Act 1988, Housing (England) Act 2006, Housing (England) Act 2014, and/or Private Housing (Tenancies) (England) Act 2016, including in each case any amendment or re-enactment of any such statute for the time being in force. You agree and acknowledge that We retain control and possessionofOurAccommodationandYouhave norighttoexclude Us from Our Accommodation.
1.3 Our rates are subject to change without notice, unless otherwise agreed by Us in writing.
1.4 VAT is charged as appropriate.
2. Bookings and Agreement for Occupation
2.1 When you make a Booking You are agreeing to pay all sums due for your Booking, including the Accommodation price, any Booking fee, taxes and other items set out in Your Confirmation of Booking together with any Additional Charges which may be payable under this Agreement. You must be 18 years or over when You make your Booking.
2.2 We will contact You to confirm that We have received your Booking from the third party booking agent. Your Booking is not confirmed until We issue a Confirmation of Booking email. As Your Booking is via a third party booking agent we hold no responsibility for any Confirmation of Booking email not received. Once You receive Our Confirmation of Booking a contract for the Accommodation on the terms of the Confirmation of Booking is formed. We reserve the right to refuse to accept any Booking for whatever reason,
2.3 Once we have issued a Confirmation of Booking, We permit You to enter,
occupy and use the Accommodation for the Accommodation Period and, subject to the terms of the Agreement, such occupation and use being by You personally and only such guests named in the Booking and authorised by Us. Such permission shall include permission to use the Inclusive Services.
2.4 Under the terms of these Guest Rental Terms You agree You have a permanent residence elsewhere. The permission We grant to You to occupy the Accommodation is not to be treated as or replace Your permanent residence and the permission is granted strictly under this condition.
2.5 All descriptions and photographs of the Accommodation are for illustration only and whilst We use all reasonable endeavours to ensure that they are accurate or complete, We do not warrant that they are.
2.6 Falsified Bookings – Any Booking placed under false pretence, including falsification of information supplied, will be subject to forfeiture of any deposit or advance payment, deposit and/or rental money, and You will not be permitted to check in.
3. Paying for your Accommodation
3.1 The following terms apply to payment:
3.1.1 To secure your Booking payment in full must be received by Us in cleared funds immediately at the time of Booking unless we specify payment at specified intervals during the Booking process. We draw Your attention to clause 6.2 below concerning pre-authorisations which apply from the time of your Booking.
3.1.2 If You cancel Your Booking within 24 hours, in accordance with clause 8.3, You shall pay the total price of the reservation.
3.1.3 Should payment of the full amount not reach Us immediately or by specified payment intervals We reserve the right to cancel any Confirmed Booking and any sums paid will be non-refundable.
3.1.4 If Youfailto payanysum thatis dueundertheseGuestRentalTerms when due, then You will pay Us, on demand, interest on the unpaid sum in accordance with (if you are a business) the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) or (if you are a consumer) 4% above the Royal Bank of England’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until We receive payment in full cleared funds, whether before or after any judgment. Any costs incurred by Us due to Your failure to pay any sums due shall be recoverable from You as an Additional Charge.
3.1.5 Asecuritydeposittocover yourobligations underthese GuestRental Terms may be taken at or prior to check-in. See clause 5.
3.1.6 If the rate of VAT changes between your Booking date and any date of payment, We will adjust the rate of VAT that You pay.
3.1.7 You will pay any Additional Charges in accordance with clause 6 below.
4. Your entry, occupation and use of the Accommodation
4..1 You may arrive at your Accommodation after 5pm (except if it is stated differently)onthestartdayof YourConfirmedBooking and,unless otherwise agreed, Youmust leave by 10am onthe last day of Your Confirmed Booking. If You fail to arrive by 9pm on the day of the start date and do not advise Us of a late arrival We may treat the Confirmed Booking as cancelled by You.
4..2 If You want to increase Your length of stay We will use our reasonable endeavours, subject to availability of the applicable Accommodation, to find something suitable for You. It must be borne in mind thatthis maynot always be possible.
4..3 If the number of people permitted to occupy any Accommodation is exceeded (which would be in breach of health and safety regulations) We reserve the right to move excess occupants and charge for additional accommodation or require the excess occupants to vacate the Accommodation.
4..4 If the Accommodation is not vacated by You and Your Guests by the specified checkout time on the day of check out, a nightly charge will be applied until the Accommodation is vacant and keys appropriately returned. The check out time is specified on the Confirmation of Booking. The default keyreturn is to thesamelocationas collection, with thesame access method or code, unless communicated differently or arranged.
4..5 The actions and omissions of any visitor to the Accommodation are Your responsibility. If Your Confirmed Booking includes any Guest who is a minor, You must be legally authorized to act on behalf of the minor and You are solely responsible for supervision of that minor. See also Your obligations under clause 10 below.
4..6 You must leave the Accommodation in a reasonable state on departure, including rubbish being placed in rubbish bins, and soiled dishes being placed in the dishwasher or the sink. If, at Our discretion, additional cleaning is required on departure, the cost of this cleaning will be an Additional Charge.
4..7 UK legislation provides that smoking is not permitted in Serviced Apartments. Smokers must vacate the building should they wish to smoke.
4..8 Where there is evidence of Guests smoking within the Accommodation, dwelling or property, including the extended grounds such as front driveways, communal or garden areas, we reserve the right to charge £200 for specialist cleaning, as an Additional Charge. Additional Charges are not covered by the Security Deposit Waiver Scheme (as defined in clause 5.3 below). To avoid uncertainty, after smoking in permitted outdoor areas, any ash, butts or rubbish should be put in designated waste areas as failure to do so may incur Additional Charges.
4..9 Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the Accommodation. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.
4..10 No daily housekeeping service is provided – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. However, it is available for an Additional Charge. We suggest You bring beach towels where required. We do not permit towels or linens to be taken or removed from the Accommodation.
5. Loss and Damage; Security Deposit
5.1 Please ensure that You inspect the Accommodation on check-in. Unless We receive notification otherwise within three hours of check-in We will be entitled to assume that You have fully accepted that the condition of the Accommodation is in good repair, condition and in a clean and tidy state and You will waive any right to claim otherwise.
5.2 Risk of damage to the Accommodation and its contents will pass to You on check-in and remain with You until the Accommodation is returned to Us. You shall be liable for all loss or damage (except fair wear and tear) caused by You or anyone You invite to join or provide access to any Accommodation, and for any reasonable loss of rental resulting from such loss or damage.
5.3 A security deposit to cover your obligations under this Agreement may be taken at or prior to check-in. This may be in the form of a payment of £500 or an authorisation to deduct payment from your debit or credit card used to make the Booking. Alternatively You can take out a Security Deposit Waver Scheme and this will be £35 and may, under the applicable terms of the scheme, cover damages up to £500, per stay. Any security deposit paid will be returned to You in full (or any payment authorisation cancelled) upon the Accommodation being returned to us in accordance with the terms of this Agreement. Where You are liable for loss or damage under clause 5.2, We may withhold some or all of Your deposit to cover the same and our administration fees associated with repairing or dealing with the loss or damage. These will be Additional Charges.
6. Additional Charges
6.1 Additional Charges which may be payable include those items specified in the Booking and Confirmation of Booking and any specified in these Guest Rental Terms. Payment can be from security deposit, additional charges or any other means deemed appropriate.
6.2 Where Additional Charges (including charges for damage) are payable, You hereby authorise Us to take them from the credit or debit card used to make the Booking, up to the pre-authorised amount which is detailed on the Confirmation of Booking and can be between £100 to £500. Our hold on Your credit card will normally last for seven days from the date of Your departure. Where Additional Charges exceed the pre-authorised amount You will be invoiced for the excess. If no credit or debit card was used in the Booking, You must pay Additional Charges by another means acceptable to Us. All Additional Charges are due on the check-out date, unless the context otherwise requires.
6.3 If You fail to pay any Additional Charge within 14 days of the date of Our invoice requiring payment of the same, You will incur an administration fee of £50 to cover the costs of sending You our debt collection letter, which will follow.
6.4 Nightlycharges where check outsarelate orkeyreturnsfailed will be treated as an Additional Charge.
6.5 If the Accommodation is not vacant at the check out time You will be subject to Additional Charges of £50 per houror such other sum as may be revised from time to time will be applied until 1pm at which point You will be charged for an additional night at the currently nightly rate.
6.6 If for any reason a Guest is unable to access the Accommodation at their agreed check in time due to Your actions, including but not limited to: late check out or damages, You will be liable for their full relocation costs.
7. Changes to Your Confirmed Booking by Us
7.1 In the unlikely event Wehave to cancel ormake a change to Your Confirmed BookingWewilluseallreasonable efforts to contact Youassoon as possible to explain what has happened and inform You of the cancellation or change. If possible, We will offer alternatives, but should these alternatives be unacceptable to You the Confirmed Booking will be treated as cancelled and We will refund any money You have paid to Us within 14 days of any cancellation.
7.2 We shall not be liable for changes, cancellations or any other effect on Your Confirmation Booking due to events beyond Our reasonable control, including (by way of example only) terrorist activity, industrial disputes, disease, government order, pandemic or epidemic, natural or manmade disasters, fire and adverse weather conditions.
7.3 You and Your Guests are advised that they should have appropriate travel insurance to cover these circumstances.
8. Changes to Your Confirmed Booking by You
8.1 We will use Our reasonable endeavours to accommodate Your requests for alterations of your Confirmed Booking, subject to availability.
8.2 Where you cancel your Confirmed Booking, all sums paid by You up to the date of cancellation shall be non-refundable unless the cancellation was made within 24 hours of the Confirmed Booking.
8.3 If the Confirmed Booking is cancelled after the 24 hours cancellation policy, or in the case of a no-show, the total price of the reservation will be charged.
8.4 No refunds will be made for non-arrivals.
8.5 See clause 7.27.1 for changes due to events outside our reasonable control.
9. Our liability for Death, Personal Injury, Loss of Property, Lack of Services, etc.
9.1 Our liability to consumers. We are responsible for losses You and Your Guests suffer caused by Us breaking this Agreement unless the loss is:
Unexpected. It was not obvious that it would happen and nothing You said to us before We accepted your Booking meant We should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside Our control.
Avoidable. Something Youcould have avoided bytaking reasonable action.
A business loss. Our liability for any loss You suffer in connection with your trade, business, craft or profession is limited, as described in clause 9.2 below
9.2 Our liability to businesses. If You are business, then, except in respect of the losses described in clause 9.3 below:
we shall not be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of
profit, or any indirect or consequential loss arising under or in connection with any contract between Us; and
Our total liability to You for all other losses arising under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for Accommodation under such Agreement.
9.3 Losses we never limit or exclude. Nothing in the Agreement shall limit or exclude our liability for
death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; and
any matter in respect of which it would be unlawful for us to exclude or restrict liability.
9.4 Where You or any Guest uses their own electrical appliances (for example, hairdryers, curlers, tongs, shavers, personal computers, personal stereos) the User must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a seriousfire risk. You and YourGuests should ensure that all heated appliances are switched off and stored safely before leaving the Accommodation. Anyone found to be in breach of this clause 9.4 may be asked to leave with immediate effect.
9.5 You and Your Guests must take all necessary steps to safeguard personal property and We accept no liability in respect of damage to, or loss of, such property unless caused by Our negligence.
9.6 Cars and their contents are parked at their owners’ risk. Please ensure that cars are locked and possessions are left out of sight.
9.7 Property left in the Accommodation will be kept for 1 week after departure or forwarded to You or any of Your Guests at Your expense. If no request is received up to 1 week after Your departure, it will be disposed of by Us.
9.8 Save where there is atotal failure to provide the Accommodation, Wecannot be held responsible for any failure or interruption to services to the Accommodation, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.
9.9 Your legal rights are not affected by any term in this Agreement.
10.1 Unless otherwise agreed, the Owners will issue to You or Your nominated Guest onesetofkeys to the Accommodation. IfatanytimeYou or anyGuest loses the keys/entrance fobs/alarm fobs/or any other device, You or they must notify Us as soon as possible and without delay and We will instruct a locksmith to changeor replace(as thecasemaybe) thelock/key(s)/entrance fobs/alarm fobs/or any other device and charge You accordingly as an Additional Charge.
10.2 If any Guest locks themselves or other Guests out of the Accommodation and requires the Owners’ assistance to re-enter the Accommodation, We reserve the right to charge an administration fee for such assistance, as an Additional Charge.
10.3 We will retain keys to the Accommodation and will access the Accommodation for any reason whatsoever, including but not limited to provide the services set out in the Confirmation of Booking and any necessary maintenance and also to inspect the Accommodation and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the Accommodation at any reasonable time during Your stay for essential maintenance or if We suspect damage has been caused or in case of any emergency.
10.4 You will, at the end of the Accommodation Period, return to Us all keys/entrance fobs/alarm fobs/or any other device needed to access the Accommodation and give us vacant possession of the Accommodation. You shall ensure that, on check-out of the Accommodation, the keys/entrance fobs/alarm fobs/or any other device are left in the keybox (or the same place as You or any Guest collected them from) and the Accommodation must be left locked. Loss of keys/entrance fobs/alarm fobs/or any other device or failure to return them on time will incur an Additional Charge.
10.5 You shall ensure that the Accommodation is locked whenever You are not in it. You shall guard the keys against loss or theft at all times.
11. Wireless Broadband Internet and Hardwire
Wireless broadband internet is usually available at Our properties, however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. We do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses. All usage of the broadband must be within normal usage amounts (generally, 2GB download per day) unless otherwise agreed.
12. Maintenance Call-Outs
Should You or a Guest report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by You or the Guest (as applicable), and where usage instructions have been provided, we reserve the right to charge You for the maintenance call out, as an Additional Charge.
13. Additional Obligations on You and Your Guests
13.1 You will guarantee the following, all being conditions of the Agreement between Us, breach of which would entitle Us to cancel the remainder of the Confirmed Booking: –